Welcome to Vebio ("Vebio," "we," "us," or "our"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website, use our automated AI call services, or interact with us in any other way (collectively, the "Services").
Please read this policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information in a few different ways to provide and improve our Services.
A. Information You Provide to Us:
- Account Information: When you sign up for a Vebio account or request a demo, we collect information like your name, company name, email address, and phone number.
- Payment Information: If you subscribe to our paid services, we collect payment and billing information through our secure third-party payment processors. We do not store your credit card details on our servers.
- Communications: If you contact us directly (e.g., via email or support requests), we may receive additional information about you, such as the contents of your message and any attachments.
B. Information We Process on Behalf of Our Clients (Client Data):
As a core part of our Services, our clients upload contact lists and information related to their customers for payment recovery purposes. This may include:
- Names, phone numbers, and email addresses of their customers.
- Information about past-due balances or payment scenarios.
- Any other data our clients choose to upload to our platform.
Vebio acts as a "Data Processor" for this Client Data. Our clients are the "Data Controllers" and are responsible for ensuring they have the legal right and necessary consent to collect and process this information. Our use of Client Data is governed by the service agreements with our clients.
C. Information We Collect Automatically:
- Log and Usage Data: We collect information that your browser sends whenever you visit our website, including your IP address, browser type, pages visited, the time and date of your visit, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
2. How We Use Your Information
We use the information we collect for various purposes:
- To Provide and Maintain our Services: To create your account, provide AI-powered payment recovery calls, and manage your subscription.
- To Improve and Personalize our Services: To understand how users interact with our platform and make improvements.
- To Communicate With You: To respond to your inquiries, send service-related announcements, and provide customer support.
- For Marketing and Promotions: To send you information about new features, promotions, and other news about Vebio (you can opt-out at any time).
- For Security and Fraud Prevention: To monitor for and prevent fraudulent activity and to ensure the security of our platform.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service Providers: We may share information with third-party vendors and service providers that help us operate our business, such as cloud hosting (e.g., AWS), payment processing (e.g., Stripe), and analytics services (e.g., Google Analytics).
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: If Vebio is involved in a merger, acquisition, or asset sale, your information may be transferred.
4. Data Security
The security of your data is our top priority. We use a combination of technical, administrative, and physical controls to maintain the security of your data, including encryption of data in transit and at rest. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. For Healthcare Clients and HIPAA
For clients in the healthcare industry subject to the Health Insurance Portability and Accountability Act (HIPAA), Vebio is prepared to act as a "Business Associate." We will enter into a Business Associate Agreement (BAA) with covered entities to ensure that any Protected Health Information (PHI) processed through our Services is handled in a HIPAA-compliant manner.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access, update, or delete the information we have on you.
- The right of rectification.
- The right to object to processing.
- The right to data portability.
- The right to withdraw consent.
To exercise these rights, please contact us at privacy@vebio.com.
7. Children's Privacy
Our Services are not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us: